Who Takes It : Employees who work with the public and potentially violent citizens
Class Length 1.5 hours
Topics
- Types of threats (physical and verbal) – warning signs
- Accurately evaluate the work environment
- Risk assessment, choosing the least restrictive intervention
- How to stay calm, cope with fear and anxiety, manage responses
- Verbal and nonverbal techniques to defuse a situation
- Safely intervene when risks escalate
- Disengagement skills to avoid injury
- Maintaining safety for yourself and others
- Build and support a culture of safety
- Effective steps toward workplace violence prevention
- Agency-specific policy details
